General Terms and Conditions
for the purchase of tickets for Bambini Academy Hannover events
The following General Terms and Conditions of Contract(GTC) apply to the legal relationship established by the purchase and/or use of admission tickets(tickets) from the Bambini Akademie Hannover(organizer), in particular for attending courses and events as well as access to the event rooms.
§ 1 Purchase of tickets
(1) Purchase of tickets: Tickets for the organizer’s event can only be purchased from the organizer via its online portal. The Organizer reserves the right to limit the number of tickets available for sale for an event and for individual customers at its own discretion and to grant or refuse ticket discounts and/or preferential conditions
(2 By ordering a ticket online, the customer submits a binding offer to conclude a contract with the organizer using the online command provided for this purpose on the organizer’s website (https://bambini-learningcenter.de/kinderkurse-hannover/). The organizer confirms receipt of the contract offer to the customer online. The confirmation does not yet constitute acceptance of the offer, but is subject to the availability of the tickets ordered and the consideration of special circumstances (e.g. security aspects). The contract between the organizer and the customer is only concluded on the basis of these GTC when the tickets are sent electronically or printed@home.
(3) Price: The amount of the respective ticket price can be seen on the organizer’s booking page. Ticket bookings will only be processed against advance payment and with the accepted payment methods. In addition to the ticket price, the organizer may charge the purchaser shipping costs and/or a reasonable service fee (e.g. advance booking fee) for services that are in the purchaser’s interest.
(4) Reduction: The organizer may grant discounted tickets to certain persons and/or groups of persons. The organizer shall provide information in good time as to which persons and/or groups of persons
are entitled to a discount. The day on which the event for which a ticket is purchased takes place is decisive for the respective entitlement to a discount. The current official discount certificate must be presented when purchasing a ticket and must also be carried when entering the event rooms and shown on request.
(5) No right of revocation and return: Even if the organizer offers tickets via means of distance communication within the meaning of § 312c para. 2 BGB and thus a distance contract may exist in accordance with § 312c para. 1 BGB, the customer has no right of revocation when purchasing a ticket in accordance with § 312g para. 2 no. 9 BGB. This means that there is no two-week right of revocation and return, meaning that the offer or order of tickets is binding immediately after confirmation by the organizer
and obliges the customer to accept and pay for the tickets ordered. Exchanges and refunds are generally excluded.
§ 2 Dispatch and deposit of tickets, complaints
(1) Dispatch: Tickets are dispatched exclusively by electronic means to the e-mail address provided by the customer.
(2) Complaints: Complaints about tickets and/or ticket orders that clearly show a defect must be made immediately, i.e. without culpable delay, generally within five (5) working days of receipt of the confirmation of dispatch from the organizer (see § 2 (1)) or after receipt of the tickets, but no later than seven (7) working days before the respective event, in text form by e-mail or by post to the contact address. In the case of tickets and/or ticket orders made within the last seven (7) working days before the respective event, the complaint must be made immediately; otherwise, the previous provision shall apply accordingly. Defects are, in particular, impermissible deviations from the order in terms of quantity, price, date, event and venue, incorrect printed image, missing essential information such as event or seat number in the case of paper tickets and/or visible damage or destruction of the ticket. The receipt postmark or the transmission protocol of the e-mail is decisive for compliance with the complaint deadline. If the complaint is justified and made in good time, the organizer will issue the customer with a new ticket free of charge in return for the returned ticket. The provisions on complaints expressly do not apply to tickets that have been lost in accordance with § 2 (4) or to tickets that have not been ordered or to cases in which the reason for the complaint is demonstrably attributable to
fault on the part of the organizer.
(3) Defect: In the event of a technical defect in a ticket or difficulties with the electronic access control system, the organizer will issue a new ticket, blocking the old ticket or activating the old ticket accordingly, provided the customer can provide proof of legitimacy.
(4) Loss: The organizer must be informed immediately of the loss, i.e. any involuntary loss, of tickets purchased from him. The organizer is entitled to block these tickets immediately after notification of the loss. If a ticket subject to electronic access control is lost, the ticket will be reissued after notification of the loss, blocking of the ticket and verification of the customer’s identity. In the event of misuse of a lost ticket, the organizer will file a criminal complaint. For security reasons, other lost tickets cannot be reissued.
§ 3 Postponement, cancellation and termination
(1) Postponement: The organizer reserves the right to postpone the event, parts of the event and to change the program. In all cases, tickets purchased for postponed events or
event parts remain valid, but entitle the customer to withdraw from the contract for the purchase of tickets for the event or event parts in question. Withdrawal by the customer concerned must be declared in text form (e-mail
is sufficient) or in writing by post. The customers concerned shall receive a refund of the ticket price paid by those affected by the postponement, less any fees incurred, on presentation or transmission of the original ticket at their own expense. The final scheduling of an event is not considered a postponement within the meaning of this provision and therefore does not entitle the customer to cancel the contract if the final scheduling had not yet taken place when the ticket was purchased.
(2) Cancellation and exclusion of spectators: If the event is canceled, the ticket price will be refunded at face value minus any fees incurred – upon presentation of the original ticket within fourteen (14) working days of the date of the event – if the bank details are provided.
(3) Cancellation and repetition of the event: If an event is canceled, the customer is not entitled to a refund of the ticket price paid, unless the organizer is responsible for the cancellation. If the event is repeated, i.e. if an event that has already started and then been canceled is rescheduled, the repeat shall be deemed a new event; the ticket for the original event shall not be valid for this,
unless the organizer expressly indicates that the ticket is also valid for the repeat. In the event of continued validity, the customer may withdraw from the contract (for declaration of withdrawal § 3 (1)). The affected
customer will be reimbursed the ticket price paid upon presentation or return of the ticket to the organizer at their own expense; service and shipping fees will not be reimbursed.
§ 4 Use and disclosure
(1) Right of access: The organizer does not wish to grant access to the event to everyone, but only to those ticket holders who have purchased tickets as customers from the organizer. The right of access ends when the ticket holder leaves the event premises for the first time. In the event of a ticket purchase as part of an unauthorized transfer in accordance with § 4 (3), there is no right of access. In this case, the organizer reserves the right to refuse admission. Recourse claims against the organizer are excluded in this case. The customer must carry an official document (e.g. identity card) as proof of identity and present it on request.
(2) Restriction on the transfer of tickets: In order to avoid violence and criminal acts in connection with attending the event and to prevent the unauthorized transfer of tickets, in particular to avoid ticket speculation, it is in the interests of the event organizer and the spectators to restrict the transfer of tickets.
(3) Prohibited resale: If the customer has been given individualized tickets that can be assigned to him/her, any commercial resale of tickets by the customer is prohibited. In particular, the customer is prohibited from: a. offering tickets for sale and/or selling them publicly, in particular at auctions or on the Internet (e.g. on eBay, eBay classified ads) and/or on sales platforms not authorized by the organizer (e.g. viagogo, StubHub etc) in a generally accessible form; b. passing on tickets at a higher price than the ticket price paid; a surcharge of up to 10% to compensate for transaction costs incurred is permissible; c. selling tickets to commercial or to sell or pass on tickets to commercial or business resellers and/or ticket dealers; d. to pass on tickets to persons who are banned from the house, insofar as the customer was aware or should have been aware of this circumstance; e. to use tickets or have them used commercially or commercially without the express prior written consent of the organizer, in particular for advertising, marketing, as a bonus, as a promotional gift, as a prize or as part of an unauthorized hospitality or travel package. In the event of one or more violations of the provision in § 4 (3) and/or other unauthorized transfer of tickets, the organizer is entitled not to deliver the tickets in question to the customer in question, to cancel them and to refuse the ticket holder access to the venue without compensation or to expel them from the stadium.
(4) Permitted transfer: A private, non-public transfer of a ticket for non-commercial reasons, in particular in individual cases in the event of illness or other prevention of the customer, is permitted if there is no case of unauthorized transfer within the meaning of the provision in § 4 (3) and the customer (i) expressly informs the new ticket holder of the validity and content of these GTC and the necessary transfer of information (e.g. (ii) the new ticket holder agrees to the validity of these GTC between him/her and the organizer by purchasing and using the ticket and (iii) the organizer is informed in good time about the transfer of the ticket upon request, naming the new ticket holder, or the organizer has implicitly declared the transfer to the new ticket holder to be permissible. The new ticket holder’s data is forwarded on the one hand to fulfill the contracts between him/her and the organizer and between him/her and the customer in accordance with Art. 6 para. 1 sentence 1 b) of the GDPR. On the other hand, this data processing is carried out to safeguard the legitimate interests of the organizer (see section 2.1) in accordance with Art. 6 para. 1 sentence 1 f) GDPR. For the transfer of discounted tickets, these regulations apply with the additional proviso that a transfer is only possible if the new ticket holder also fulfills the corresponding discount requirements.
§ 5 Behavior in the event venue
(1) Domiciliary rights: The organizer or authorized third parties are entitled to exercise domiciliary rights at all times. Existing house bans remain in force. The instructions of the organizer, the police and security personnel in the run-up to, during and immediately after an event must always be followed.
(2) Admission: In principle, every customer or ticket holder with a validly acquired right of admission in accordance with § 4 (1) is entitled to enter the event venue. However, access may be denied or the customer or ticket holder may be expelled from the
event venue if a. the customer or ticket holder refuses to submit to an appropriate check of his/her person and/or items carried by security personnel at the entrance and/or inside the event venue before entering the event venue; b. the individualization features printed on the tickets (e.g. name imprint, seat data, barcode, QR code, QR code, QR code) are not used. printed on the tickets (e.g. name, seat data, barcode, QR code, serial and/or shopping basket numbers) has been manipulated, defaced and/or damaged or an attempt has already been made to gain access with the ticket, unless the organizer is responsible for this, and/or the ticket holder is not the same person as the customer who is stored as a customer in connection with the ticket and noted on the ticket via individualization features, unless there is a case of permissible transfer in accordance with § 4 (4); c. the customer or ticket holder is obviously intoxicated and/or under the influence of drugs; d. any of the following items are carried or used: Glass containers, drones, pyrotechnic objects, flares, weapons and
similar dangerous objects, animals. e. The customer or ticket holder has been banned from the premises in the past by the holder of domiciliary rights and this ban is still in force. In the event of a justified refusal of access, the customer or ticket holder is not entitled to compensation. Furthermore, it is prohibited to carry and/or use the following items: Racist, xenophobic and/or radical right-wing or left-wing propaganda material, political or religious objects of any kind, including banners, signs, symbols and leaflets, if there is reason to believe that these will be displayed inappropriately on the event site. Irrespective of the objects carried, the utterance or dissemination of inhuman,
racist, xenophobic, politically extremist, obscenely offensive, provocatively insulting and/or left-wing or right-wing extremist slogans and corresponding actions are prohibited in the entire area of the event site.
(3) Liability: Visitors enter the event site at their own risk. The organizer and/or vicarious agents shall only be liable for damages, irrespective of the legal grounds, in the event of intent or gross negligence or – then limited to the damage foreseeable at the time of conclusion of the contract and typical for the contract – in the event of a breach of material contractual obligations.
Material contractual obligations are those whose fulfilment is essential for the proper performance of the contract, whose breach jeopardizes the achievement of the purpose of the contract and on whose compliance the customer regularly relies. This limitation of liability does not apply to claims for damages due to injury to life, limb or health or due to other mandatory statutory liability. There is no liability for stolen or lost items.
(4) Image recordings: Visiting the event venue for the purpose of media coverage of the event (television, radio, internet, print, photo) and/or the collection of other data is only permitted with the consent of the organizer and in the areas specifically designated for these purposes. Without the consent of the organizer, it is not permitted to record or collect sounds, photos and/or images, descriptions or results or data of the event, unless this is done exclusively for private, non-commercial use. In order to report on and promote the event, the organizer and/or the responsible association and/or third parties commissioned/authorized by them (e.g. the press) may, in accordance with Art. 6 para. 1 sentence 1 f) GDPR, independently of each other, make video and audio recordings that may show the ticket holder as a spectator. These video and audio recordings may be processed, used and publicly reproduced by the organizer and the responsible association as well as third parties authorized by them in accordance with Art. 6 para. 1 sentence 1 f) GDPR.
§ 6 Contractual penalty
In the event of a culpable breach of these GTC by the customer, the organizer is entitled to impose a reasonable contractual penalty of up to EUR 2,500.00 on the customer in addition to the other measures and sanctions possible under these GTC and without prejudice to any further
claims for damages. The amount of the contractual penalty shall be determined in particular by the number and intensity of the infringements, the type and degree of fault (intent or negligence), the customer’s efforts and successes with regard to making good the damage, and the question of whether and to what extent the customer is a repeat offender.
§ 7 Data protection
Unless specifically stated otherwise within these GTC, the processing of personal data of the customer and/or the ticket holder is carried out on the one hand to fulfill a contract between the organizer and the customer, or between the customer and the ticket holder in accordance with Art. 6 para. 1, sentence 1 b) GDPR and on the other hand to safeguard the legitimate interests of the organizer. Further data protection provisions, including the rights of the
ticket holder under the GDPR and the contact details of the organizer’s data protection officer, can be found in the privacy policy available at https://bambini-
learningcenter.de/datenschutzerklaerung/.
§ 8 Contact
Ticket orders, queries and all matters relating to the organizer’s tickets can be directed to the organizer via the following contact options: office@bambini-akademie.de
The EU offers an online platform that customers can use to settle consumer disputes out of court. This platform can be accessed at http://ec.europa.eu/consumers/odr/. The organizer does not participate in a dispute resolution procedure before a consumer arbitration board (see § 36 VSBG).
§ 9 Choice of law/place of performance/jurisdiction
The mandatory legal provisions of the country in which the customer usually resides shall apply. In all other respects, German law shall apply. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. The sole place of performance for delivery, service and payment is Breisach. The place of jurisdiction for all disputes arising from or in connection with these GTC and/or their validity or legal transactions based on these GTC is Breisach, unless the customer is a consumer.
§ 10 Additions and amendments
In the event of a change in market conditions and/or the legal situation and/or supreme court rulings, the organizer is entitled to amend and/or change these GTC and/or the price list with a notice period of four (4) weeks in advance, provided this is reasonable for the customer. The customer shall be notified of the respective amendments in writing or – if the customer has agreed to this form of correspondence – by e-mail. The additions or amendments shall be deemed approved if the customer has not objected to them in writing or by e-mail within a period of
four (4) weeks after receipt of the amendments and/or additions, provided that the organizer has expressly referred to this fiction of approval in the notice of amendment. Any objection by the customer must be sent to the contact address (§ 8).
§ 11 Final clause
Should individual clauses of these GTC be invalid in whole or in part, this shall not affect the validity of the remaining clauses or the remaining parts of such clauses. The parties shall replace an invalid provision with a provision that comes closest to the economic purpose of the invalid provision. The same shall also apply to a loophole in these GTC.
Hanover in January 2025